Shipping policy

 

SHIPPING & DELIVERY POLICY

⚠️ IMPORTANT NOTICE - PLEASE READ BEFORE ORDERING

By completing your purchase, you expressly acknowledge, accept, and agree to ALL terms and conditions outlined in this policy, including but not limited to processing times, shipping timelines, backorder notices, and our chargeback dispute procedures. This constitutes a binding agreement between you and Bime Beauty.

📦 ORDER PROCESSING TIME

  • Standard Processing: 1-3 business days (Monday-Friday, excluding federal holidays)
  • High-Demand/Backorder Processing: Up to 3-4 weeks (see Backorder Notice below)
  • Processing time is separate from and in addition to carrier transit time
  • You will receive an email with tracking information once your order ships
  • Orders cannot be modified or cancelled once processing begins

🚨 BACKORDERS & HIGH-VOLUME PERIODS - CRITICAL NOTICE

HIGH-DEMAND ADVISORY:

  • Due to viral social media exposure, product launches, or seasonal demand, items may require EXTENDED FULFILLMENT OF 3-4 WEEKS
  • Backorder status is clearly disclosed:
    • On product pages (banner notifications)
    • At checkout (order summary)
    • In order confirmation emails
  • BY COMPLETING YOUR PURCHASE DURING A BACKORDER PERIOD, YOU:
    • Accept the extended 3-4 week fulfillment timeline
    • Waive the right to cancel due to processing delays
    • Agree not to initiate chargebacks for delayed fulfillment
    • Acknowledge that "item not received" claims are invalid during the stated backorder period

🚚 SHIPPING RATES & DELIVERY ESTIMATES

Shipping Option Order Value Cost Estimated Transit*
FREE Standard Shipping $69.99+ FREE 7-10 business days
U.S. Standard Shipping Under $69.99 $5.99 7-10 business days
International Standard Under $69.99 $9.99 7-10 business days

*IMPORTANT: All delivery times are ESTIMATES ONLY and begin AFTER processing is complete. Total delivery time = Processing Time + Transit Time. We do not guarantee delivery dates and are not liable for carrier delays.

📍 ORDER TRACKING & PROOF OF SHIPMENT

  • Tracking numbers are emailed upon shipment
  • Allow 24-48 hours for tracking to update in carrier systems
  • LEGAL NOTICE: Once tracking shows "Accepted by Carrier":
    • This constitutes legal proof of shipment
    • Risk of loss transfers to the carrier
    • Bime Beauty's shipping obligation is fulfilled
    • Tracking records will be used as evidence against invalid chargebacks

📮 ADDRESS ACCURACY & DELIVERY RESPONSIBILITY

CUSTOMER RESPONSIBILITIES:

  • Provide complete and accurate shipping information
  • Include apartment/unit numbers where applicable
  • Ensure someone is available to receive packages if required
  • Monitor tracking and contact carrier for delivery issues

WE ARE NOT RESPONSIBLE FOR:

  • Incorrect or incomplete addresses provided by customer
  • Packages marked "Delivered" by carrier (file claim with carrier)
  • Stolen packages after successful delivery
  • Refused, unclaimed, or undeliverable packages
  • Packages returned due to customer error (reshipping fees apply)

🔄 RETURNS, REFUNDS & EXCHANGES

  • Return Window: 14 days from delivery date (per tracking)
  • Return Conditions:
    • Items must be unused and in original packaging
    • Return authorization required (email sales@BimeBeauty.com)
    • Customer pays return shipping
  • Refund Policy:
    • Product cost only (original shipping non-refundable)
    • Processed within 5-7 business days of receipt
    • Refunded to original payment method

⚖️ CHARGEBACK & DISPUTE POLICY - MANDATORY AGREEMENT

BINDING DISPUTE RESOLUTION AGREEMENT

By completing this purchase, you legally agree to:

  1. CONTACT US FIRST: Email sales@BimeBeauty.com with any order issues BEFORE initiating any chargeback or payment dispute
  2. ALLOW RESOLUTION TIME: Provide us 48 business hours to respond and resolve your concern
  3. ACKNOWLEDGE: Filing a chargeback without first contacting us constitutes a breach of this agreement

EVIDENCE WE WILL PROVIDE TO DISPUTE INVALID CHARGEBACKS:

  • This signed agreement (your checkout constitutes electronic signature)
  • Order confirmation showing acceptance of terms
  • Shipping confirmation and tracking data
  • Carrier proof of delivery
  • Screenshots of backorder notices if applicable
  • Email correspondence history
  • IP address and device information
  • Transaction and fraud analysis data

WARNING: Fraudulent chargebacks may be reported to credit bureaus and law enforcement. We actively prosecute chargeback fraud to the fullest extent of the law.

💔 DAMAGED ITEMS

  • Report Window: Within 48 hours of delivery
  • Required Documentation:
    • Order number
    • Clear photos of damage
    • Photos of packaging
  • Claims filed after 48 hours may be denied
  • Damage must be reported to sales@BimeBeauty.com

🚫 ORDER MODIFICATIONS & CANCELLATIONS

  • Orders cannot be modified after placement
  • Cancellations must be requested within 1 hour via email
  • Once processing begins, orders cannot be cancelled
  • Refused shipments are subject to a 20% restocking fee

📧 CUSTOMER SERVICE CONTACT

For all shipping inquiries, order issues, or concerns:

📧 sales@BimeBeauty.com

Please include:

  • Your full name
  • Order number
  • Detailed description of your issue
  • Any relevant photos or documentation

Response Time: 24-48 business hours (Monday-Friday)

📋 ADDITIONAL TERMS & CONDITIONS

  • Force Majeure: Bime Beauty is not liable for delays caused by circumstances beyond our control including but not limited to natural disasters, pandemics, carrier strikes, or government actions
  • Limitation of Liability: Our liability is limited to the purchase price of the products ordered
  • Governing Law: This agreement is governed by the laws of the state in which Bime Beauty operates
  • Severability: If any provision is deemed invalid, all other provisions remain in full effect
  • Electronic Signatures: Your checkout completion constitutes a legally binding electronic signature
  • Policy Updates: We reserve the right to update this policy at any time without prior notice

FINAL ACKNOWLEDGMENT

By placing an order with Bime Beauty, you confirm that you have read, understood, and agreed to all terms and conditions outlined in this Shipping & Delivery Policy. This agreement is legally binding and will be enforced to protect against fraudulent claims and chargebacks.

Policy Effective Date: December 2024
Last Updated: December 2024
Version: 2.0