Shipping policy
Shipping & Delivery Policy
Thank you for shopping with Bime Beauty. This page explains how we process and ship your order, what it costs, and what to do if something goes wrong. If you have any questions, email us at sales@bimebeauty.com.
Order processing
- Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays).
- Processing time is separate from shipping time. Your delivery estimate starts once your order ships.
- You'll receive an email with your tracking number as soon as your order ships.
Backorders and busy periods
During product launches, sales, or periods of very high demand, some items may take up to 3–4 weeks to ship. If an item is on backorder, we'll show this on the product page and at checkout, and include it in your order confirmation email. If a backorder wait doesn't work for you, contact us before your order ships and we'll help.
Shipping rates and delivery times
| Shipping option | Order total | Cost | Estimated transit |
|---|---|---|---|
| Free Standard Shipping | $69.99 or more | Free | 7–10 business days |
| U.S. Standard Shipping | Under $69.99 | $5.99 | 7–10 business days |
| International Standard Shipping | Under $69.99 | $9.99 | 7–10 business days |
Delivery times are estimates and begin after your order has been processed. Total time = processing time + transit time. We can't guarantee delivery dates, since carrier delays are outside our control, but we'll always help you track down a late package.
International orders: Customs duties, import taxes, or brokerage fees charged by your country are not included in our prices or shipping rates and are the responsibility of the recipient.
Tracking
- Your tracking number is emailed when your order ships.
- Please allow 24–48 hours for tracking information to update.
- Once a package is handed to the carrier, the carrier is responsible for delivering it. We keep shipping and tracking records for every order.
Shipping address
- Please double-check your shipping address, including apartment or unit numbers, before placing your order.
- If you notice a mistake, email us right away. We can update the address if your order hasn't shipped yet.
- If a package is returned to us because of an incorrect or incomplete address, or because it was refused or unclaimed, we can reship it once you cover the new shipping cost.
Lost, missing, or stolen packages
- If your tracking hasn't updated in 7 business days, or your order hasn't arrived within the estimated time, contact us and we'll open an investigation with the carrier.
- If tracking shows your package as delivered but you can't find it, please check with neighbors and your building's mail area, then contact us within 7 days of the delivery date. We'll help you file a claim with the carrier.
- We aren't able to replace packages that the carrier confirms were delivered to the address provided, but we'll do everything we can to help you recover them.
Damaged, defective, or incorrect items
- Please report any damage or problem within 48 hours of delivery.
- Email sales@bimebeauty.com with your order number, photos of the item, and photos of the packaging.
- We'll send a replacement or issue a refund at no cost to you.
Changes and cancellations
- To change or cancel an order, email us within 1 hour of placing it.
- Once an order has started processing, we can't change or cancel it. You can still return it under our return policy once it arrives.
- Refused shipments are subject to a 20% restocking fee.
Returns and exchanges
- Returns: within 15 days of delivery
- Exchanges: within 30 days of delivery
- Items must be unused and in their original packaging. Used items can only be returned if they're defective.
- Email sales@bimebeauty.com to start a return or exchange. There's no return fee.
- The customer pays return shipping unless the item arrived damaged, defective, or incorrect.
- Refunds go to your original payment method within 10 business days after we receive your return. Original shipping charges are non-refundable.
- Full details: Refund Policy
Order problems and payment disputes
If anything goes wrong with your order, please contact us first at sales@bimebeauty.com. We respond within 1–2 business days, and most issues are resolved faster by working with us directly than by opening a dispute with your bank or card company.
If a payment dispute is opened, we'll share the relevant order details with the card issuer, such as your order confirmation, shipping and tracking records, proof of delivery, and our email correspondence with you.
Contact us
Email: sales@bimebeauty.com
Phone: +1 (855) 797-1281
Hours: Monday–Friday, 9:00 AM–6:00 PM MST
Please include your full name, order number, a description of the issue, and any photos that help explain it.
Bime Beauty is not responsible for delays caused by events outside our control, such as severe weather, natural disasters, carrier disruptions, or government actions. We may update this policy from time to time; the version posted here applies to orders placed after the update.
Last updated: October 28, 2026